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What is a self-service portal?


A self-service portal is a platform that allows employees to access and manage certain aspects of their employment without the need to contact HR, IT or other administrative staff. A self-service portal can provide users with tools or resources that allow them to solve common problems or make changes to their accounts. This can include options such as resetting a password, updating billing information, or managing their subscription.

Why should your organisation have a self-service portal?

There are several reasons why a company might want to have a self-service portal for its employees:

  • Increased efficiency: A self-service portal can streamline processes (IT, HR, …) and reduce the workload for staff, allowing them to focus on more important tasks.
  • Improved communication: A self-service portal can provide employees with quick and easy access to information about their employment, benefits, requests and other work-related matters. This can help to improve communication and reduce misunderstandings.
  • Greater control: By providing employees with the ability to access and manage their own work-related information, a self-service portal can give them a greater sense of control over their work lives.
  • Enhanced employee satisfaction: A self-service portal can help to improve the employee experience by making it easier for employees to access the information and resources they need. This can lead to increased employee satisfaction and engagement.

Overall, a self-service portal can be a valuable tool for both staff and employees, helping to improve efficiency, communication, and employee satisfaction within the organisation.

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