A warm welcome to Get2Grips 2024.
13 June 2024
Get2Grips is an annual event organised by 2Grips. A one-of-a-kind event for all of those who want to stay on top of the latest trends and developments in Service Management. Expect exciting topics, passionate speakers and an inspiring afternoon full of valuable insights. The Get2Grips event offers a unique opportunity for C-level management to connect, engage and share knowledge.
Get2Grips 2024: A trusted format appreciated by its audience
Once again this year, we hope to exceed your expectations and aim to provide an even better experience during Get2Grips. BluePoint’s professional and contemporary event venue remains the place to be. The well-known concept of Get2Grips also continues, but we’ve added some additional novelties to make your attendance even more valuable.
We are switching to English to make it easier for non-Dutch-speaking participants to attend the event and participate in the discussions.
Coming up this year! The break-out sessions allow us to offer a wider range of topics and so you will be able to focus on what is most relevant to you.
We will start a little earlier, at 1.30pm, so that you can get even more out of your day and take full advantage of everything Get2Grips has to offer.
Speed Networking is an efficient and time-saving way to meet new contacts. You will get the opportunity to interact with many of the attendees in an orchestrated format.
The program
13h30 – 14h00 Welcome
14h00 – 14h10 Intro
14h10 – 14h55 Keynote session by Jordy Mertens
15h00 – 15h35 Speed networking
15h40 – 16h05 Break-out sessions 1,2 and 3
16h05 – 16h35 Break
16h35 – 17h00 Break-out sessions 4,5 and 6
17h05 – 17h50 Keynote session by Eddy Peters
17h50 – 18h15 Closure by Danny Van Vosselen
18h15 – 20h00 Walking Dinner
Register
Participating in Get2Grips is cost-free after registration. Please note that the number of places is limited. So don’t wait too long to confirm your attendance. We’re definitely looking forward to meeting you.
AND…For every participant, we will plant together with Go Forest a tree to contribute to the reforestation in Belgium for a greener and more sustainable future.
Join us in making a difference!
Let’s grow together!
The location
The BluePoint business centre is located in Antwerp (Berchem) – easily accessible by car or public transport. If you travel by car, you can park both above- and underground. Electric charging stations are also available on site. Coming by public transport? The business & conference centre is just 10 minutes from Berchem railway station. 2Grips provides its own shuttle service to make things comfortable for you.
Keynote sessions
As usual, Jordy is also talking about customer centricity this year. In addition to the need to pay attention to the customer’s emotions that lead to a certain experience, Jordy talked about some principles within customer focus last year. He did this based on the acronym OSCAR:
• Ownership
• Start to give
• Cross the line
• Always Yes
• Rituals
Many people found this inspiring, but thought this was more for the coolblues, bol.coms or the Eftelings of this world. Don’t you need a huge budget for this or an army of service specialists or expensive consultants?
Fortunately, the answer to these statements is no.
During his session, Jordy goes into more detail about how you can be just as customer-friendly as, for example, a Coolblue or an Efteling.
Or in a broader sense: how do you ensure that you sell a service or product in such a way that there is an extra chance that a customer will come back to you and tell his or her friends and family about the positive experience?
Being sustainable is not only about providing relevant services in the future, but also about guaranteeing service delivery today. The current customer expectation of service management is no longer just about assuring that what you agreed in the SLA is provided. How it is provided becomes equally important. That expectation is part of the XLA. However, working with XLA in a sustainable fashion, has consequences towards how you manage time.
We have learned to maximize available time by filling up time with work. My statement is that this is no longer effective if you want to genuinely connect with your customers and their experience journey. To achieve that ambition, you need to free up time! We are going to invest how frameworks like ITIL provide that shift from filling up time efficiently to freeing up time, allowing experience to be a sustainable part of your service provisioning today and in the future.
Break-out sessions
USM is a universal, standardised method to manage service delivery in all conceivable task areas. In this session, USM Professional and accredited USM trainer, Patrick Belmans, will take a closer look at how service organisations can gain (back) control over their services with just five processes and eight workflows, in order to start operating more efficiently and effectively.
This presentation delves into how integrating these two disciplines can significantly enhance an organization’s security posture. It discusses the challenges and benefits of aligning vulnerability management with IT asset management, illustrating how this synergy can provide a more comprehensive view of security risks. By understanding the interconnected nature of IT assets and vulnerabilities, organizations can develop more effective strategies for threat mitigation.3 take aways of the presentationAn understanding of why IT asset management should be a security domain
How IT asset management can help upstream and downstream for vulnerability management
How IT asset management assists with effective risk prioritization
How Lansweeper generates important quick wins in your NIS2 compliance”
In response to the growing complexity of modern IT ecosystems, Proximus is strategically expanding its service portfolio. By embracing Enterprise Service Management and Service Integration, we aim to offer efficient and accountable service ecosystem while maintaining high service quality. Join us on this transformative journey as we enhance our enterprise services to meet evolving business needs and customer satisfaction.
Join Scopism’s Claire Agutter and Stephanie Ward for a fast-paced, collaborative session where you and your peers will solve SIAM problems in just 35 minutes. Using the unconference format, we’ll work on the things that matter to you – the structure will be:
- Decide on the topics – everyone can suggest the problems that matter most to them
- Rate the topics – what’s the biggest priority?
- Discuss! Learn from and share ideas with your peers
- Quick summary and recap
Whether it’s contracts causing conundrums, tooling terrors or people problems, we’ll work together to help you take away actionable ideas. Want to suggest an idea in advance? Drop us a line at contact@scopism.com.
Service Management should help you improve customer experience and move to a service-first and service-centric mode of operation. But how to achieve that when your service management platform is one big toolbox, with no guardrails?
Join us to discover how a Service-Centric platform facilitates continuous improvement effortlessly. Explore how an advanced platform fosters seamless collaboration across departments and external service providers. Finally, learn how a comprehensive and complete solution empowers you with AI-driven enhancements, integrations, and automation, making your service delivery more efficient, agile, and ultimately, more effective.
Niels van der Voort, IT Concern Architect at healthcare organisation Cordaan, joins Sharon from Freshworks on stage during Get2Grips to talk about their strategic move to Freshservice ESM.
Niels and Sharon talk about the essence of ESM and explain how it is an evolution from traditional IT Service Management. In addition, Niels shares practical insights for the successful implementation of ESM, from project approach to involving all stakeholders, finding out end-user needs and integrating the chosen platform into your enterprise architecture.
Learn from Cordaan’s seamless transition to Freshservice – even if not all parts within organisation are at the same stage of the lifecycle.
Discover the right strategies for selecting the right platform for your organisation, such as defining criteria and evaluating different vendors.
Meet Eddy Peters, President of the itSMF Belgium Chapter
This year, Eddy Peters, president of itSMF Belgium and passionate speaker, will be our guest at Get2Grips.
As a Service Management Expert with over 30 years experience in various IT positions, Eddy always aims at bridging the gap between business and IT, working out solutions which allow to take the next step. In today’s world, where Agile and other transformations are severely impacting the behaviour and way of working of many organizations, Eddy is continuously involved in ensuring that existing processes can meet new challenges, and that long-standing frameworks like ITIL can cope with these types of evolutions. Eddy is a certified ITIL expert and trainer, and a guest professor at EMS in Brussels.
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