VeriSM is a new approach to service management and its application in a digital world. This fully accredited VeriSM Foundation course provides a basic introduction in VeriSM. This online VeriSM course will give you a clear understanding of services and service management and the VeriSM model and explain how an organization can incorporate many different management practices to support the delivery of services. (see the VeriSM certification routes)
It is suitable is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for any managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
There are no course pre-requisites. This e-learning course includes video tutorials, study guides and quizzes and takes about 14 hours.