What to expect from this online VeriSM Essentials training?

The VeriSM Essentials certification course is a stand alone course, but delegates can later take VeriSM Plus to become VeriSM Foundation certified. (see the VeriSM certification routes)
This VeriSM course comes with 13 easy to absorb lessons covering a basic understanding of service management, culture and organisational structure using the VeriSM model.

VeriSM Essentials is an ideal entry level for those wanting to work in IT, service management or with digital services. It’s also ideal for non- IT professionals who need an awareness of how digital technology is used in delivering service and value to customers.

There are no course pre-requisites. This e-learning course includes video tutorials, study guides and quizzes and takes about 7 hours.

VeriSM Essentials Training
  • Fully accredited
  • Tutor email support available
  • 180 days online access

  • 13 easy to absorb ​​lessons

  • Study duration: 7 hour

Corporate multi-user Training
E-learning course content
  • Lesson 1: Organizational context and governance
  • Lesson 2: Digital transformation
  • Lesson 3: Service Culture
  • Lesson 4: Organizational structure
  • Lesson 5: Teams
  • Lesson 6: Service Provider Challenges
  • Lesson 7: Organizational change principles
  • Lesson 8: Introduction to the VeriSM​ model
  • Lesson 9: The VeriSM​ Model Part 1 Define
  • Lesson 10: The VeriSM​ Model Part 2 Produce
  • Lesson 11: The VeriSM​ Model Part 3 Provide
  • Lesson 12: The VeriSM​ Model Part 4 Respond
  • Lesson 13: Exam Preparation
VeriSM Essentials Exam

The VeriSM Essentials Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the VeriSM Essentials course before requesting their exam voucher. The examination consists of 20 multiple choice questions and has to be completed in 30 minutes with a 65% pass mark.

VeriSM Essentials

351ex. VAT
  • 180 days online access

VeriSM Essentials Exam

131ex. VAT
  • Exam voucher

All prices are VAT exclusive. The VeriSM™ courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. VeriSM™ is a trade mark of IFDC

3 steps to knowledge
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