E-Learning | SIAM Professional | Get Certified at your own Pace

What to expect from this online SIAM Professional training?

This online SIAM Professional training course builds a deeper understanding of SIAM. It brings knowledge of the application of SIAM to situations and candidates will further analyse the SIAM concepts. The 4 stages of the SIAM roadmap will be covered: Analysing, planning, building, and inspecting a multi-service provider within the work environment. This certification looks at managing multiple service providers and integrating them seamlessly to provide a single business-facing IT organisation.

SIAM Professional is ideal for anyone who wants to improve and extend their service integration and management knowledge. This includes Service Managers and Practitioners, Service Provider Portfolio Managers, Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers, Organizational Change Practitioners and SIAM consultants.

Fully accredited
Tutor email support available
Training+Virtual Mentor session included
180 days online access
Includes videos, quizzes, exercises, and sample exam
Study duration: 16 hour

E-learning course content

This online course exists of 7 modules and 22 easy to absorb lessons including video tutorials, study guides, exercises and quizzes. You will learn about the 4 stages of the SIAM road map plus SIAM practices across the stages.

Module 1: Course Introduction
Module 2: SIAM Foundation Summary and Roadmap
Module 3: Discovery & Strategy
Module 4: Plan & Build
Module 5: Implement
Module 6: Run & Improve
Module 7: Summary and Exam Preparation

Course pre-requisites

The SIAM Professional training course is aimed at those already working in a SIAM ecosystem and have some understanding of the basic concepts. Completion of the SIAM Foundation, although not mandatory, would be beneficial. The course includes a recap of SIAM Foundation concepts.

This course does not require any existing knowledge of SIAM
Knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000

SIAM Professional Sample Lesson

Additional Training Material

The official guide for the EXIN SIAM™ Professional certification is the SIAM Professional Body of Knowledge. It’s available free of charge at the Scopism website.

The EXIN SIAM Professional Case Study is an important part of your exam preparation. Freely available to download.

SIAM Professional Exam

The SIAM Professional Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 65% pass mark. Extra time is available for non-native English speakers.