This fully accredited SIAM Foundation course comes with 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges. It will introduce you in service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models.
It is suitable for anyone working in, or wishing to work in an organization that has services delivered by external providers. SIAM focuses on getting maximum value from your providers for your business, so is a must for Business Managers, Procurement Specialists, IT Managers and everybody involved in the management of a Service Organisation with service providers. There are no course pre-requisites, although knowledge of service management terminology is recommended, for example ITIL® or ISO/IEC 20000.
This e-learning course includes video tutorials, study guides and quizzes and takes about 18 hours.