E-learning | SIAM Foundation Training

What to expect from this online SIAM Foundation training?

This fully accredited SIAM Foundation course comes with 21 easy to absorb lessons covering SIAM terminology, concepts, structural elements and challenges. It will introduce you in service integration and management, including its history, business drivers, roles, challenges and the processes that support SIAM models.

It is suitable for anyone working in, or wishing to work in an organization using SIAM management practices. There are no course pre-requisites, although knowledge of IT service management terminology is recommended, for example ITIL® or ISO/IEC 20000.

This e-learning course includes video tutorials, study guides and quizzes and takes about 18 hours.

Fully accredited
Tutor email support available
30 or 60 days online access
21 easy to absorb lessons
Study duration: 18 hour

Corporate multi-user Training

E-learning course content

Lesson 1: Introduction to SIAM
Lesson 2: Purpose and value
Lesson 3: The SIAM ecosystem
Lesson 4: SIAM structures
Lesson 5: SIAM roadmap part 1
Lesson 6: SIAM roadmap part 2
Lesson 7: SIAM roadmap part 3

Lesson 8: SIAM roadmap part 4
Lesson 9: SIAM roles & responsibilities part 1
Lesson 10: SIAM roles & responsibilities part 2
Lesson 11: SIAM roles & responsibilities part 3
Lesson 12: SIAM practices part 1
Lesson 13: SIAM practices part 2
Lesson 14: Processes part 1

Lesson 15: Processes part 2
Lesson 16: Challenges and risks part 1
Lesson 17: Challenges and risks part 2
Lesson 18: Challenges and risks part 3
Lesson 19: SIAM and other practices part 1
Lesson 20: SIAM and other practices part 2
Lesson 21: Exam preparation

SIAM Foundation Exam

The SIAM Foundation Exam can be taken online with a web proctor (with EXIN). Candidates must have completed the SIAM Foundation course before requesting their exam voucher. The examination consists of 50 multiple choice questions and has to be completed in 60 minutes with a 65% pass mark.