In this online ITIL Service Strategy training you will learn how to successfully implement ITIL Service Strategy best practices, define services, market spaces, customer assets and service assets within Service Strategy. You will be able to conduct strategic assessments and understand how to manage demand for IT Services.
It is suitable for Program and Project Managers, Account Managers, Finance Managers, Business Development and Capture Managers, Service Delivery Managers.
The ITIL Service Strategy course is part of the ITIL Expert Program. Students wishing to study the Service Strategy course should already hold the ITIL Foundation Certificate. This e-learning course takes about 21 hours (minimum).