What to expect from this online ITIL Service Operation training?

In this online ITIL Service Operation training you will learn how to successfully implement ITIL Service Operation best practices.

It is suitable for Service Desk Management, Applications and Hardware Support, Network Operation Staff, Process and Procedure Engineers, Application Developers and Managers and Supplier Managers or anyone who has an interest in the Service Operation Lifecycle.

The ITIL Service Operation course is part of the ITIL Expert Program. Students wishing to study the Service Operation course should already hold the ITIL Foundation Certificate. This e-learning course takes about 21 hours (minimum).

ITIL Service Operation training
  • Fully accredited
  • Tutor email support available
  • 90 or 150 days online access

  • 11 easy to absorb ​​lessons

  • Study duration: 21 hour

Corporate multi-user Training
E-learning course content
  • Introduction to Service Operation
  • Service Operation Principles
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks
ITIL Service Operation Exam

The ITIL Service Operation Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL Service Operation course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 3 ITIL credits.

ITIL Service Operation

516ex. VAT
  • 90 days online access

ITIL Service Operation

591ex. VAT
  • 150 days online access


281ex. VAT
  • Exam voucher

ITIL SO Extension

234ex. VAT
  • 30 days extension

ITIL SO Extension

469ex. VAT
  • 60 days extension

All prices are VAT excluded. The ITIL® courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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