What to expect from this online ITIL Service Offerings and Agreements training?
In this online ITIL Service Offerings and Agreements training you will learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. You will be able to understand how to provide value to the customer, service provider and IT organization and you’ll learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.
It is suitable for Process & Procedure Engineers, Application Developers and Managers, anyone working in Project/ Program Management & Administration, anyone working in Management and Business Development.
The ITIL Service Offerings and Agreements course is part of the ITIL Expert Program. Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).
- Fully accredited
- Tutor email support available
90 or 150 days online access
- 10 Modules, divided into easy to absorb lessons
Study duration: 30 hour
E-learning course content
- Introduction – Service Management as a Practice
- Service Offerings and Agreements Processes
- Service Offerings and Agreements Roles and Responsibilities
- Technology and Implementation for Service Offerings and Agreements
ITIL Service Offerings and Agreements Exam
The ITIL Service Offerings and Agreements Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL Service Offerings and Agreements course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 4 ITIL credits.
- 90 days online access
- 150 days online access
ITIL SOA Exam
- Exam voucher
ITIL SOA Extention
- 30 days extention
ITIL SOA Extention
- 60 days extention
All prices are VAT exclusive
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