E-Learning | ITIL Service Offerings and Agreements

/E-Learning | ITIL Service Offerings and Agreements
E-Learning | ITIL Service Offerings and Agreements 2018-05-03T11:49:07+00:00
What to expect from this online ITIL Service Offerings and Agreements training?

In this online ITIL Service Offerings and Agreements training you will learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. You will be able to understand how to provide value to the customer, service provider and IT organization and you’ll learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.

It is suitable for Process & Procedure Engineers, Application Developers and Managers, anyone working in Project/ Program Management & Administration, anyone working in Management and Business Development.

The ITIL Service Offerings and Agreements course is part of the ITIL Expert Program. Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).

E-learning course content
ITIL Service Offerings and Agreements training
  • Fully accredited
  • Tutor email support available
  • 90 or 150 days online access

  • 10 Modules, divided into easy to absorb lessons
  • Study duration: 30 hour

  • Introduction – Service Management as a Practice
  • Service Offerings and Agreements Processes
  • Service Offerings and Agreements Roles and Responsibilities
  • Technology and Implementation for Service Offerings and Agreements
ITIL Service Offerings and Agreements Exam

The ITIL Service Offerings and Agreements Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL Service Offerings and Agreements course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 4 ITIL credits.

ITIL SOA

610ex. VAT
  • 90 days online access

ITIL SOA

685ex. VAT
  • 150 days online access

ITIL SOA Exam

281ex. VAT
  • Exam voucher

ITIL SOA Extention

234ex. VAT
  • 30 days extention

ITIL SOA Extention

469ex. VAT
  • 60 days extention

All prices are VAT exclusive

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