In this online ITIL Service Offerings and Agreements training you will learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. You will be able to understand how to provide value to the customer, service provider and IT organization and you’ll learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.
It is suitable for Process & Procedure Engineers, Application Developers and Managers, anyone working in Project/ Program Management & Administration, anyone working in Management and Business Development.
The ITIL Service Offerings and Agreements course is part of the ITIL Expert Program. Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).