What to expect from this online ITIL Service Offerings and Agreements training?

In this online ITIL Service Offerings and Agreements training you will learn how to successfully apply Service Offerings and Agreements best practices and gain competencies in SOA processes. You will be able to understand how to provide value to the customer, service provider and IT organization and you’ll learn how to make sure Service Level Agreements have an underpinning support structure and how to manage partners and suppliers in an appropriate way.

It is suitable for Process & Procedure Engineers, Application Developers and Managers, anyone working in Project/ Program Management & Administration, anyone working in Management and Business Development.

The ITIL Service Offerings and Agreements course is part of the ITIL Expert Program. Students wishing to study the Service Offerings and Agreements course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).

ITIL Service Offerings and Agreements training
  • Fully accredited
  • Tutor email support available
  • 90 or 150 days online access

  • 10 Modules, divided into easy to absorb lessons
  • Study duration: 30 hour

Corporate multi-user Training
E-learning course content
  • Introduction – Service Management as a Practice
  • Service Offerings and Agreements Processes
  • Service Offerings and Agreements Roles and Responsibilities
  • Technology and Implementation for Service Offerings and Agreements
ITIL Service Offerings and Agreements Exam

The ITIL Service Offerings and Agreements Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL Service Offerings and Agreements course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 4 ITIL credits.

ITIL 4 Exam included

ITIL + Exam

897ex. VAT
  • 90 days + Exam Voucher


966ex. VAT
  • 150 days + Exam Voucher

All prices are VAT excluded. The ITIL® courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

3 steps to knowledge
Other ITSM e-learning courses you might be interested in
2Grips ITIL Certification Scheme

The ITIL certification scheme provides a modular approach comprising of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail. 2Grips offers accredited e-learnings for all five certification levels. Read more about the ITIL certificationscheme