In this online ITIL Release, Control & Validation training you will learn how to successfully apply Release, Control and Validation best practices, gain competencies in RCV processes and understand how to deliver successful changes and service implementations. You will be able to classify and manage Knowledge within the IT organization and understand the benefits and business value of the RCV processes.
It is suitable for Desktop Support Staff, Data Centre Management, Network Operations, Server Support and Administration Staff, Development, Testing and QA Managers, QA Team Leaders, Analysts, Asset Management and Change and Configuration Management.
The ITIL Release, Control & Validation course is part of the ITIL Expert Program. Students wishing to study the ITIL Release, Control & Validation course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).