In this online ITIL Planning, Protection & Optimisation training you will learn how to successfully apply Planning, Protection and Optimization best practices and gain competencies in PPO processes. You will understand how to deliver services that continue to meet customer needs and you will be able to plan for service availability and recovery of services in a disaster situation and study information security planning.
It is suitable for Service Desk Managers, Desktop Support, Data Centre Management, Data & Networks Managers, Operations Managers, Network Operations, Server Support and Administration, Development, Testing & QA Managers, Process and Procedure Engineers, Program and Project Management, QMS Managers, Service Delivery Managers.
The ITIL Planning, Protection & Optimisation course is part of the ITIL Expert Program. Students wishing to study the ITIL Planning, Protection & Optimisation course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).