What to expect from this online ITIL Operational Support and Analysis training?
In this online ITIL Operational Support and Analysis training you will learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. You will be able to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk.
It is suitable for anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.
The ITIL Operational Support and Analysis is part of the ITIL Expert Program. Students wishing to study the ITIL Operational Support and Analysis course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).
- Fully accredited
- Tutor email support available
90 or 150 days online access
10 easy to absorb lessons
Study duration: 30 hour
E-learning course content
- Introduction to Operational Support and Analysis
- Operational Support and Analysis Process
- Technology and Implementation for Operational Support and Analysis
ITIL Operational Support and Analysis Exam
The ITIL Operational Support and Analysis Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL Operational Support and Analysis course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 4 ITIL credits.
- 90 days online access
- 150 days online access
ITIL OSA Exam
- Exam voucher
ITIL OSA Extension
- 30 days extension
ITIL OSA Extension
- 60 days extension
All prices are VAT exclusive
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