In this online ITIL Operational Support and Analysis training you will learn how to successfully apply Operational Support and Analysis best practices and gain competencies in OSA processes. You will be able to manage day-to-day service outages and how to structure and manage Service Operation functions including the Service Desk.
It is suitable for anyone working in Operations/ Live Service, Application Developers and Managers, Technical Authors, Process Authors, Security & Information Assurance Staff and Metrics & Measurement staff.
The ITIL Operational Support and Analysis is part of the ITIL Expert Program. Students wishing to study the ITIL Operational Support and Analysis course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).