What to expect from this online ITIL Managing Across the Lifecycle training?
In this online ITIL Managing Across the Lifecycle training (ITIL MALC) you will learn to identify and control business and management issues in IT service management, managing the planning and implementation of IT service management, validate your knowledge across the service lifecycle and assess the value of IT services.
It is suitable for individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization also for IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program and individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite.
The ITIL Managing Across the Lifecycle course is part of the ITIL Expert Program. Students wishing to study the ITIL Managing Across the Lifecycle course should already hold the ITIL Foundation Certificate. This e-learning course takes about 30 hours (minimum).
- Fully accredited
- Tutor email support available
90 or 150 days online access
8 easy to absorb lessons
Study duration: 30 hour
E-learning course content
- Service Lifecycle Key Concepts
- Communication and Stakeholder Management
- Integrating Service Management processes across the lifecycle
- Managing services across the lifecycle
- Governance and organisation
- Implementing and Improving Service Management
ITIL Managing Across the Lifecycle Exam
The ITIL Managing Across the Lifecycle Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have must have completed 17 ITIL Credits (2 from Foundation and 15 from Intermediate level study) and have completed the Managing Across the Lifecycle course before requesting their exam voucher. The examination consists of 50 multiple choice questions and has to be completed in 120 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 5 ITIL credits.
- 90 days online access
- 150 days online access
ITIL MALC Exam
- Exam voucher
ITIL MALC Extension
- 30 days extension
ITIL MALC Extension
- 60 days extension
All prices are VAT exclusive
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