What to expect from this online ITIL Continual Service Improvement training?
In this online ITIL Continual Service Improvement training you will learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes. You will be able to understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.
It is suitable for Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.
The ITIL Continual Service Improvement course is part of the ITIL Expert Program. Students wishing to study the ITIL Continual Service Improvement course should already hold the ITIL Foundation Certificate. This e-learning course takes about 21 hours (minimum).
- Fully accredited
- Tutor email support available
90 or 150 days online access
19 easy to absorb lessons
Study duration: 21 hour
E-learning course content
- Continual Service Improvement Methods and Techniques
- Organization for Continual Service Improvement
- Technology for Continual Service Improvement
- Implementing Continual Service Improvement
- Critical success factors and risks
ITIL Continual Service Improvement Exam
The ITIL Continual Service Improvement Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL Continual Service Improvement course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 90 minutes with a 70% pass mark. Upon successful completion of this ITIL examination a candidate will be awarded both the certification and the 3 ITIL credits.
- 90 days online access
- 150 days online access
ITIL CSI Exam
- Exam voucher
ITIL CSI Extension
- 30 days extension
ITIL CSI Extension
- 60 days extension
All prices are VAT exclusive
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