In this online ITIL Continual Service Improvement training you will learn how to successfully implement ITIL Continual Service Improvement best practices and how all processes in ITIL CSI interact with other ITIL Service Lifecycle Processes. You will be able to understand the roles and responsibilities within CSI and the activities and functions to achieve Service Improvement excellence.
It is suitable for Data and Network/ Operations Managers, Development and Engineering staff, Development, Testing & QA Managers, Process and Procedure Engineers, Application Developers and Managers, Technical / Process Authors, Account Manages and anyone working in Project / Program Management and Administration.
The ITIL Continual Service Improvement course is part of the ITIL Expert Program. Students wishing to study the ITIL Continual Service Improvement course should already hold the ITIL Foundation Certificate. This e-learning course takes about 21 hours (minimum).