ITIL Training and Certification

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ITIL Training and Certification2020-07-06T14:50:55+01:00
The new ITIL 4 Certification Scheme

February 2019 the new ITIL 4 framework was released. Starting with the Foundation level, the other modules will soon follow. The new ITIL 4 certification scheme is aligned with ITIL v3. It has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

  • ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses.
  • The ITIL Managing Professional (ITIL MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
  • ITIL Strategic Leader (ITIL SL) recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.
ITIL 4 certification

Copyright © AXELOS Limited 2020. Used under permission of AXELOS Limited. All rights reserved.

To obtain the designation ITIL MP or ITIL SL, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams. ITIL is a registered trade mark of Axelos Limited

The ITIL v3 Certification Scheme

The principles, processes and activities covered within the ITIL v3 provide essential knowledge that will contribute to a better comprehension of ITIL 4 concepts reflected on the updated framework. Candidates who continue on their v3 journey will gain valuable skills to help solve their business challenges now. If you achieve the ITIL v3 Expert status or when you collect at least 17 credits, you can take the ITIL Managing Professional Transition module. If you pass the bridging exam, you’ll achieve the ITIL MP designation.
As the ITIL v3 certification is a modular program you have the flexibility to focus on your key areas of interest. There are five levels of ITIL certification. These levels gradually give you a deeper understanding of ITIL. The level you go up to entirely depends on what you need in your current job or in your future career.

5 Levels of ITIL certification
ITIL Foundation Level2019-01-23T10:20:38+01:00
  • The Foundation level will offer you a general understanding of the key elements, concepts and terminology of the ITIL life cycle, including how each stage links to one another and their wider contribution to service management.
  • The ITIL 4 Foundation certification is a pre-requisite for anyone wanting to progress to the ITIL Managing Professional or Strategic Leader stream.
ITIL Practitioner Level2018-05-18T12:57:17+01:00
  • In this level consists of practical guidelines. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications.
ITIL Intermediate Level2018-05-18T13:04:16+01:00
  • The Intermediate level certification has a modular structure with each module providing a different focus on IT Service Management. You can take as few or as many Intermediate qualifications as you need. The Intermediate modules go into more detail than the Foundation level and Practitioner, and provide an industry-recognized qualification.
  • The ITIL Intermediate certifications are divided into two categories – Service Lifecycle and Service Capability. Each certification comes with a certain number of credits (required for the Expert level).
  • The ITIL Intermediate certifications are available to anyone that has passed their ITIL Foundation exam.
ITIL Expert Level2018-05-18T13:06:39+01:00
  • The ITIL Expert level qualification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have attained a superior knowledge and skills base in ITIL Best Practices.
  • Candidates must hold the ITIL Foundation certificate and must have earned a minimum total of 17 credits from the Foundation and Intermediate modules.
  • The Managing Across the Lifecycle (MALC) module must be taken and passed to achieve a total of 22 credits, which is the minimum required for the ITIL Expert certificate.
ITIL Master Level2018-05-18T13:07:38+01:00
  • To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from ITIL and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.
  • Candidates must have achieved the ITIL Expert certificate and have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.
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