This module of the ITIL 4 Managing Professional stream looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focussing on how organizations can convert demand into value with the use of IT enabled services. Learn about SLA design, multi-supplier management, communication, relationship management, customer experience and user experience design, and customer journey mapping amongst other topics.
This ITIL 4 Specialist course is one of the modules in the Managing Professional stream in the new ITIL certification. The online ITIL 4 Specialist training is suitable for practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Candidates must hold the ITIL 4 Foundation Certificate.
This e-learning course includes video tutorials, study guides and quizzes.