ITIL 4 Specialist: Drive Stakeholder Value

This module of the ITIL 4 Managing Professional stream looks at the engagement and interaction between a service provider and their customers, users, suppliers and partners, focussing on how organizations can convert demand into value with the use of IT enabled services. Learn about SLA design, multi-supplier management, communication, relationship management, customer experience and user experience design, and customer journey mapping amongst other topics.

This ITIL 4 Specialist course is one of the modules in the Managing Professional stream in the new ITIL certification. The online ITIL 4 Specialist training is suitable for practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Candidates must hold the ITIL 4 Foundation Certificate.

This e-learning course includes video tutorials, study guides and quizzes.

ITIL4 Specialist Drive Stakeholder Value Training
  • Fully accredited
  • Tutor email support available
  • 30 days online access

  • 5 modules

  • Online exam included

E-learning course learning outcome
  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realize and validate service value
ITIL 4 Specialist DSV Exam

The exam can be taken online with a web proctor (with PEOPLECERT). Candidates must hold the ITIL 4 Foundation Certificate and must have completed the ITIL 4 Specialist DSV course before requesting their exam voucher. Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).

ITIL 4 Exam included

ITIL 4 Specialist DSV + Exam

965ex. VAT*
  • 30 days + Exam Voucher + Core Guidance eBook

All prices are VAT excluded. The ITIL® courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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