This ITIL 4 Specialist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes.
DPI builds on the concepts introduced in ITIL 4 Foundation. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
This ITIL 4 Specialist course is the key component of both the Managing Professional and Strategic Leader stream in the new ITIL certification. The online ITIL 4 Specialist training is suitable for Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers, Cloud Architects, Enterprise Architects, Service Portfolio Managers, Service Designers, Risk Managers, Information Security and Compliance Managers, Cloud Systems Engineers,… Candidates must hold the ITIL 4 Foundation Certificate.
This e-learning course includes video tutorials, study guides and quizzes and takes about 18 hours.