ITIL 4 Specialist: Direct, Plan and Improve

This ITIL 4 Specialist Direct Plan and Improve module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes.

DPI builds on the concepts introduced in ITIL 4 Foundation. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.

This ITIL 4 Specialist course is the key component of both the Managing Professional and Strategic Leader stream in the new ITIL certification. The online ITIL 4 Specialist training is suitable for Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers, Cloud Architects, Enterprise Architects, Service Portfolio Managers, Service Designers, Risk Managers, Information Security and Compliance Managers, Cloud Systems Engineers,… Candidates must hold the ITIL 4 Foundation Certificate.

This e-learning course includes video tutorials, study guides and quizzes and takes about 18 hours.

ITIL4 Specialist Direct, Plan and Improve training
  • Get certified at your own pace
  • Fully accredited
  • Online exam included

  • 8 modules

  • Tutor email support available
  • 30 days online access

E-learning course content
  • Module 1: DPI Key Concepts
  • Module 2: DPI Scope, Key Principles and Methods
  • Module 3: The Role of Governance, Risk, and Compliance
  • Module 4: Focus on Improvement
  • Module 5: Focus on Organizational Change Management
  • Module 6: DPI, Measurement and Reporting
  • Module 7: DPI, Value Streams and Practices
  • Module 8: Course Recap and Exam Preparation
ITIL 4 Specialist DPI Exam

The exam can be taken online with a web proctor (with PEOPLECERT). Candidates must hold the ITIL 4 Foundation Certificate and must have completed the ITIL 4 Specialist CDS course before requesting their exam voucher. Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).
Successful completion of this course and exam provides a standalone qualification or can be counted towards ITIL 4 Managing Professional designation.

ITIL 4 Exam included

ITIL 4 Specialist DPI + Exam

965ex. VAT*
  • 30 days + Exam Voucher + Core Guidance eBook

All prices are VAT excluded. The ITIL® courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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