ITIL 4 Specialist: Create, Deliver and Support Training

This module of the ITIL 4 Managing Professional stream covers the ‘core’ service management activities and includes the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
CDS builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.

This ITIL 4 Specialist course is one of the modules in the Managing Professional stream in the new ITIL certification. The online ITIL 4 Specialist training is suitable for IT Operations Managers, Service Desk Managers, Development Managers, Change and Release Managers, Incident Managers, Problem Managers, Service Transition Managers, IT Coordinators, Network
Systems Administrators, IT Support Managers, Technical Support Engineers, Information Security Managers and others. Candidates must hold the ITIL 4 Foundation Certificate.

This e-learning course includes video tutorials, study guides and quizzes and takes about 18 hours.

ITIL4 Specialist CDS training
  • Fully accredited
  • Tutor email support available
  • 90 days online access
  • 5 modules

  • Study duration: 18 hour

  • Online exam included

E-learning course content
  • Module 1: SVS Key Concepts and Challenges
  • Module 2: Value Streams for New Services
  • Module 3: Value Streams for User Support
  • Module 4: Know how to Create, Deliver and Support Services
  • Module 5: Course Recap and Exam Preparation
ITIL 4 Specialist CDS Exam

The exam can be taken online with a web proctor (with PEOPLECERT). Candidates must hold the ITIL 4 Foundation Certificate and must have completed the ITIL 4 Specialist CDS course before requesting their exam voucher. Exam duration is 90 minutes, 40 questions with a 70% pass mark (28/40).

ITIL 4 Exam included

ITIL 4 Specialist CDS + Exam

965ex. VAT*
  • 90 days + Exam Voucher + Core Guidance eBook

All prices are VAT excluded. The ITIL® courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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