This module of the ITIL 4 Managing Professional stream covers the ‘core’ service management activities and includes the ‘creation’ of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.
CDS builds on the concepts introduced in ITIL 4 Foundation. It is ideal for IT practitioners and leaders who want to make improvements to their organization’s service management methods, and to the operation of IT-enabled digital products and services.
This ITIL 4 Specialist course is one of the modules in the Managing Professional stream in the new ITIL certification. The online ITIL 4 Specialist training is suitable for IT Operations Managers, Service Desk Managers, Development Managers, Change and Release Managers, Incident Managers, Problem Managers, Service Transition Managers, IT Coordinators, Network
Systems Administrators, IT Support Managers, Technical Support Engineers, Information Security Managers and others. Candidates must hold the ITIL 4 Foundation Certificate.
This e-learning course includes video tutorials, study guides and quizzes and takes about 18 hours.