ITIL 4 Foundation Training

The ITIL 4 Foundation online course will introduce you to:

  • service management key concepts
  • ITIL principles
  • the ITIL service value system (SVS)
  • ITIL practices and their role in a service provider organization

You will learn the core fundamentals of ITIL in a bigger context, with an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organizations on their journey to the new world of digital transformation. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.

This ITIL 4 Foundation course is the starting point in the new ITIL certification and is required for anyone who wants to follow ITIL courses of a higher level. The online ITIL 4 Foundation training is suitable for anyone working in IT services or considering an IT career. This training is also suitable for people who have studied ITIL v3, COBIT 5 or ISO/IEC 20000, although this prior knowledge is not necessary.
This e-learning course includes video tutorials, study guides and quizzes and takes about 12 hours.

ITIL 4 Foundation training

  • Be one of the first ITIL 4 certified

  • Fully accredited
  • Tutor email support available

  • 180 days online access

  • 26 easy to absorb ​​lessons
  • Study duration: 12 hour
Corporate multi-user Training
Looking for Classroom ITIL Training?
E-learning course content
  • Module 1: Key Concepts of Service Management
  • Module 2: The Guiding Principles of ITIL
  • Module 3: Service Management and Value
  • Module 4: ITIL Practices Introduction
  • Module 5: ITIL Practices Deep Dive
  • Module 6: Course Recap and Exam Preparation
ITIL4 Foundation Lesson Sample
ITIL 4 Foundation Exam

The ITIL 4 Foundation exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ITIL 4 Foundation course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 60 minutes with a 65% pass mark.

ITIL 4 Exam included

ITIL 4 Foundation + Exam

€ 675ex. VAT*
  • 180 days + Exam Voucher + Core Guidance eBook
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All prices are VAT excluded. The ITIL® courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved.

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