What to expect from this online ISO/IEC 20000 Foundation training?

This ISO/IEC 20000 Foundation course comes with 6 easy to absorb modules covering terminology, structure, concepts and value. It will introduce you in ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.

It is suitable for people who are working in an organisation that is using service management guidance (like ITIL) to deliver its services. The ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000.

This e-learning course includes video tutorials, study guides and quizzes and takes about 15 hours.

ISO20000 Foundation Training
  • Fully accredited
  • Tutor email support available
  • 30 or 60 days online access
  • 6 easy to absorb ​​lessons

  • Study duration: 15 hour

Corporate multi-user Training
E-learning course content
  • Module 1: Introduction to ISO/IEC 20000
  • Module 2: Service management system general requirements
  • Module 3: Service delivery and relationship processes
  • Module 4: Design, transition, control and resolution processes
  • Module5: Audits
  • Module 6: Exam preparation
  • + free eBook: ISO/IEC 20000:2011 A Pocket Guide
ISO/IEC 20000 Exam

The ISO/IEC 20000 Foundation Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the ISO/IEC 20000 Foundation course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 60 minutes with a 65% pass mark.

ISO / IEC 20000 Foundation

300ex. VAT
  • 30 days online access

ISO / IEC 20000 Foundation

347ex. VAT
  • 60 days online access

ISO / IEC 20000 Foundation Exam

234ex. VAT
  • Exam voucher

All prices are VAT exclusive. The ISO/IEC 20000 courses on this page are offered by IT Training Zone Ltd an ATO of AXELOS Limited . The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.

3 steps to knowledge
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