This ISO/IEC 20000 Foundation course comes with 6 easy to absorb modules covering terminology, structure, concepts and value. It will introduce you in ISO/IEC 20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard.
It is suitable for people who are working in an organisation that is using service management guidance (like ITIL) to deliver its services. The ISO/IEC 20000 Foundation certificate is a pre-requisite for anyone wanting higher level training in ISO/IEC 20000.
This e-learning course includes video tutorials, study guides and quizzes and takes about 15 hours.