E-learning | Certified Agile Service Manager

What to expect from this online Certified Agile Service Manager training?

This Certified Agile Service Manager course, comes with 13 easy to absorb lessons and provides an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organisations.

This online training is suitable for delegates with Agile, DevOps or ITIL backgrounds who’re interested in learning more about Agile and Scrum from a products and process perspective. For ITIL Experts, this course is ideal to help them apply the service management knowledge and deliver value in their organisation. This course does not require any existing knowledge of Agile.

Certified Agile Service Manager Training

Fully accredited
Tutor email support available
90 or 150 days online access
13 easy to absorb lessons
Study duration: 16 hour

Corporate multi-user Training

E-learning course content

Lesson 1: Why Agile?
Lesson 2: Agile Practices
Lesson 3: Introducing Agile
Lesson 4: Agile Process Design
Lesson 5: Scrum Basics

Lesson 6: Roles Part 1: Scrum Roles
Lesson 7: Roles Part 2: ASM Roles
Lesson 8: Artifacts Part 1: Scrum Artifacts
Lesson 9: Artifacts Part 2: ASM Artifacts

Lesson 10: Events Part 1: Scrum Events
Lesson 11: Events Part 2: ASM Events
Lesson 12: Getting Started
Lesson 13: Exam Preparation

Certified Agile Service Manager Exam

The Certified Agile Service Manager Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the Certified Agile Service Manager course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 60 minutes with a 65% pass mark.