What to expect from this online Certified Agile Service Manager training?
This Certified Agile Service Manager course, comes with 13 easy to absorb lessons and provides an in-depth knowledge and understanding of the agile service management (ASM) approach. Delegates will learn why ASM is being used by organizations to provide ‘just enough’ service management process and control to deliver value. Studying the ASM roles, artifacts and events will help delegates to apply ASM in their own organisations.
This online training is suitable for delegates with Agile, DevOps or ITIL backgrounds who’re interested in learning more about Agile and Scrum from a products and process perspective. For ITIL Experts, this course is ideal to help them apply the service management knowledge and deliver value in their organisation. This course does not require any existing knowledge of Agile.
- Fully accredited
- Tutor email support available
90 or 150 days online access
13 easy to absorb lessons
Study duration: 16 hour
E-learning course content
- Lesson 1: Why Agile?
- Lesson 2: Agile Practices
- Lesson 3: Introducing Agile
- Lesson 4: Agile Process Design
- Lesson 5: Scrum Basics
- Lesson 6: Roles Part 1: Scrum Roles
- Lesson 7: Roles Part 2: ASM Roles
- Lesson 8: Artifacts Part 1: Scrum Artifacts
- Lesson 9: Artifacts Part 2: ASM Artifacts
- Lesson 10: Events Part 1: Scrum Events
- Lesson 11: Events Part 2: ASM Events
- Lesson 12: Getting Started
- Lesson 13: Exam Preparation
Certified Agile Service Manager Exam
The Certified Agile Service Manager Exam can be taken online with a web proctor (with PEOPLECERT). Candidates must have completed the Certified Agile Service Manager course before requesting their exam voucher. The examination consists of 40 multiple choice questions and has to be completed in 60 minutes with a 65% pass mark.
Certified Agile Service Manager
- 30 days online access
Certified Agile Service Manager
- 60 days online access
CASM Exam
- Exam voucher
CASM Extension
- 30 days extension
CASM Extension
- 60 days extension
All prices are VAT exclusive