Service Management Training Courses
2Grips supports the professional training of yourself or your employees, team leaders and managers with in-company training, open training and e-learnings, both customised and certification-oriented. At your own location, online or at one of our teaching sites, always focusing on real-life situations.
Motivated and well trained staff is a crucial foundation for meeting your service management challenges. In a rapidly changing world, lifelong learning is an absolute necessity.
In-company Training
At 2Grips, we understand that training courses are most effective when tailored to your specific needs. Moreover, our training courses focus on the direct application of theoretical knowledge in practice, thereby greatly enhancing its value. We believe that mirroring your own situation against the theoretical frameworks is invaluable. These training courses are classroom-based and delivered 'in house' at your venue, online or at one of our own training locations.
- The skill level and objectives are determined in advance during an intake interview.
- The teaching programme is designed in close consultation and tailored to your specific situation.
- Participants don’t have to travel and stay in their familiar surroundings.
Open Public Training
2Grips also offers open training courses during which you can discuss, reflect and exchange ideas with other participants. These training courses provide an inspiring environment in which you can grow and develop yourself. At 2Grips, we work with a team of experienced trainers who are not only experts in their area of expertise, but are also active in the field on a daily basis. They understand your challenges and are able to draw on their own experiences to guide you. These training courses are classroom-based at one of our own training locations or online.
- Interaction with participants from multiple organisations and with different backgrounds.
- Trainers who are experts in their area of expertise as well as active practitioners.
- Online or at a venue near you.
Self-paced E-learning
2Grips knows that flexibility is essential in your busy life. With our online courses, you study at your convenience, wherever you are. By using multimedia learning tools, such as videos, interactive exercises and online resources, we provide a varied and engaging learning experience. The 2Grips e-learning platform gives you access to a wide range of high-quality, and accredited online courses.
- Maximum flexibility: you study at your own pace, when and where it suits you.
- Varied training with interactive modules, videos, exercises and memory trainings.
- Cost and time efficient.
2Grips offers special discounts to organisations interested in purchasing multiple training courses for their employees. If you would like more information or a quote, please do not hesitate to contact us. Always happy to help.
Training courses overview
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ITIL stands for Information Technology Infrastructure Library and is the world’s most widely used framework for managing information technology (IT) services. ITIL 4 is the latest version, released in 2019. If you are looking for a way to improve your organisation’s IT service management, ITIL 4 is definitely a good place to start.
This ITIL 4 Foundation course prepares you for the Foundation certificate, a mandatory requirement for all other levels. The aim of this course is to provide a thorough understanding of the ITIL 4 framework, its key elements, concepts and terminologies.
This course is the perfect start for anyone working in IT services or considering an IT career.
Available as:
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The ITIL 4 CDS course, is one of the modules of the ITIL 4 Managing Professional stream. CDS covers the ‘creation’ of services, the ‘core’ of service management activities.
The course builds on the concepts introduced in ITIL 4 Foundation. You will learn to improve existing processes, manage IT teams effectively, optimise value streams and workflows, and align digital services with business strategy and more.
The module ITIL Specialist: Create, Deliver and Support module is designed for IT professionals and leaders who design, deliver and support digital products and services at agreed levels. This includes development, implementation and monitoring activities.
Candidates must hold the ITIL 4 Foundation certificate.
Available as:
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This module of the ITIL 4 Managing Professional stream examines how digital organisations and digital operating models function in rapidly changing environments and enables people and organisations to update their skills and working practices for the digital age.
High Velocity IT builds on the concepts introduced in ITIL 4 Foundation. This course helps professionals understand the difference between IT transformation and digital transformation and where to make digital investments for significant business contribution.
The ITIL 4 HVI course is designed for IT managers and practitioners working in digital or highly automated environments, or providing digital products and services. This includes anyone involved in digital transformation and anyone moving to Lean, Agile or DevOps ways of working.
Candidates must hold the ITIL 4 Foundation certificate.
Available as:
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This module of the ITIL 4 Managing Professional stream explores the engagement and interaction between a service provider and its customers, users, suppliers and partners, focusing on how organisations can turn need into value by using IT services. Topics covered include: SLA design, multi-supplier management, communication, relationship management, customer experience and user experience design and customer journey mapping.
Candidates must hold the ITIL 4 Foundation certificate.
Available as:
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This ITIL 4 Specialist module is the key component of both the Managing Professional and Strategic Leader streams within the latest ITIL certification.
This course brings the essential skills IT professionals need to plan work, improve products or manage organisational change. In short, for creating a continuously evolving IT organisation with a strong and effective strategic direction.
This training course is suitable for Continuous Improvement Managers, Change Managers, Capacity Managers, IT Operations Managers, Cloud Architects, Enterprise Architects, Service Portfolio Managers, Service Designers, Risk Managers, Information Security and Compliance Managers, Cloud Systems Engineers and others.
Candidates must hold the ITIL 4 Foundation certificate.
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This ITIL 4 Leader: Digital and IT Strategy module is part of the Strategic Leader stream. The module addresses the challenges of creating an appropriate digital strategy to enable success across the organisation.
The course will help you to:
- Develop a cross-organisational digital strategy
- Develop a digital vision
- Drive operational excellence
- Responding to digital disruption
- Enabling a sustainable business
- Manage risks strategically
- Develop digital leaders for the future.
Digital and IT strategy is essential for leaders in your organisation, such as executives, department heads and aspiring C-Suite professionals. Combined with the certification of the Direct, Plan and Improve module, ITIL Strategic Leader status is awarded.
An ITIL 4 Foundation certification is a prerequisite to study Digital and IT Strategy.
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Universal Service Management (USM) is a standardised management system that enables service organisations to manage people, resources, practices and services using just five processes and eight automatable workflows. This method is flexible and can be applied to all forms of service delivery.
This course is aimed at professionals interested in Service Excellence and customer centricity who want to use and/or implement USM.
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Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation.
This SIAM Awareness session is fully customised and organised as an in-company programme. This way, the necessary attention can be focused on the own situation and the content can be adapted to the specific needs of the participants. Ideally, these sessions take place before the start or at the beginning of a SIAM project.
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Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. This SIAM model is a cost effective solution that will ensure multiple vendors to work together at optimum efficiency.
This training course is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organisation.
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Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organisation. Following the SIAM Foundation course, this training brings a deeper understanding of SIAM so that you can learn to apply this methodology or improve existing eco-systems in an organisation.
This training focuses on professionals who want to gain insight into the practice of Service Integration and Management and/or want to analyse, implement or improve this methodology in an organisation.
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PRINCE2® is the world’s leading project management method. The goal of any project manager is to deliver projects on time, to scope and within budget. PRINCE2 guides you through the stages of a project’s lifecycle, bringing structure and a common language to your projects.
The PRINCE2® Foundation training course provides a basic understanding of the PRINCE2 principles.
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The PRINCE2® Practitioner training course is a practice-based training course to apply the principles of the PRINCE2 methodology within a scenario-based context. By actively working with real-life scenarios, participants of the PRINCE2 Practitioner training course are trained in applying PRINCE2 concepts.
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PRINCE2 Agile® blends the flexibility and responsiveness of agile with the defined governance of PRINCE2®. The PRINCE2 Agile Foundation training provides the fundamentals of the PRINCE2 method so you can embed PRINCE2 Agile into your day-to-day work practices. This training tests your knowledge of PRINCE2 governance requirements, agile concepts and techniques and the interface between them.
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PRINCE2 Agile Practitioner takes the knowledge acquired at Foundation level and applies it to the workplace, using real-world management examples.
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Agile Project Management (AgilePM) is an iterative approach to manage projects that focuses on continuous releases and incorporating customer feedback. Instead of following a rigid plan, AgilePM promotes flexibility and adaptability throughout the project’s life cycle. The AgilePM Foundation course is designed for people who require a general level of Agile Project Management understanding.
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Scrum is a framework used in the field of project management, particularly in the development of software and IT-related projects. It is based on the principles of agile development, which emphasizes flexibility, collaboration, and customer satisfaction. The Scrum Master course is aimed at anyone who wishes to get a sufficient knowledge and understanding of Agile Principles and the Scrum Guide, sufficient to start helping teams and organisations adopt Scrum.
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SAFe, which stands for the Scaled Agile Framework, is a set of organization and workflow patterns intended to guide enterprises in scaling lean and agile practices. It provides a framework for large organizations to apply Agile and Lean practices at scale, allowing them to deliver high-quality software and systems in a more predictable and efficient manner. SAFe is particularly tailored for complex and large-scale projects.
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DevOps, an aggregation of “development” and “operations”, is a set of practices, principles, and cultural philosophies aimed at enhancing collaboration and communication between software development (Dev) and IT operations (Ops) teams. The DevOps Foundation training provides an understanding of basic DevOps concepts and how DevOps may be used to improve communication, collaboration and integration between software developers and IT operations professionals.