2Grips 2Grips : Our company name is based upon the phrase, ‘getting to, or coming to, grips’; in other words, facing and solving challenging problems. This is what 2Grips will signify to you: a means of arriving at solutions for all challenges faced in the field of IT Service Management (ITSM).

Background and mission

2Grips provides solutions to all your (IT) Service Management challenges; our goal is to attain a standard of excellence for our client’s service department(s). Our advisory function and supporting tools allow us to make sure your services are perfectly and efficiently tailored to your client’s needs. Our mission:

“2Grips mission is to attain excellence within our client’s service departments.”


Using the available skills and competencies of 2Grips employees, our partners, and our clients ensures unbeatable results. Furthermore, each service optimization includes investigation into all related processes, tools, AND associated personnel. This holistic approach provides our clients with sustainable service excellence.

Core Values

Our core values create the frameworks within which we carry out our work. These values help us to make the right call in everything we do, and everything which concerns our clients, partners and colleagues. They indicate what type of company we are. Our key values are:


No secrets. Clarity and insight in everything we do. Our doors are always open.


What we do should be of use, or increase value. One way or another.


Colleagues, partners, and our clients together deliver the best results as a team.


Anything is possible until proven otherwise. And, of course, we believe in ‘Service Management with a smile’.

Why work with 2Grips?
‘One-Stop Shopping’ for all your Service Management requirements.

Our consultants are ready to take all your ITSM challenges by both horns. Should a particular challenge prove a bit too challenging, we can introduce you to one of our partners – someone specifically equipped to deal with your particular challenge. By doing this, we will have a positive impact upon your personnel and organization, enhance your processes, and deliver the correct tools to implement all of these. Have a look at our services catalogue to see exactly what we can do for you.

Holistic implementation of Service Management tools.

Any Service Management application – however good it is – is worthless if it hasn’t been made for the processes it supports, or if its functionalities are not completely taken advantage of by well-trained personnel. Which is why we don’t just make use of an ITSM tool, but make sure the entire organization is prepped and ready for its implementation, ensuring its optimal effect.

Pragmatic IT Service Management approach.

Results are attained by approaching a problem face on. We do this by using practical methods which suit our client’s specific needs. We spend as little time as possible writing reports, and instead invest our time on the implementation of all requested improvements.

ITSM resources for service organizations employing between 2 and 2000 staff members.

We don’t care how large or how small your organization is. If you want to improve your Service Delivery, we can help you according to client specific customization.

Fixed price Support & Management for your ITSM toolset.

A unique concept in the Service Management toolset market! We offer you the opportunity to let us take over the application management of your ITSM tool for a fixed monthly fee. In short, you will no longer need administrators, and can take advantage of our services via subscription.

Our fields of expertise

Our day to day work requires extensive knowledge of a wide range of best practices and standards which in turn guide us towards appropriate solutions for specific problems. However, they are merely a means to an end. We are also experts in the realms of ITIL, Prince2, BiSL, ASL, Cobit, ISO20000, Lean IT, BPM, SFIA and Scrum.

Contact us!