2Grips : Our company name is based upon the phrase, ‘getting to, or coming to, grips’; in other words, facing and solving challenging problems. This is what 2Grips will signify to you: a means of arriving at solutions for all challenges faced in the field of (IT) Service Management (ITSM & ESM).
2Grips is focused on optimizing your services in terms of quality, costs, manageability and transparency. We focus on both your organization, your processes, your tooling and your people, offering a unique total approach. Our approach is always pragmatic and adapted on your specific situation.
Our fields of expertise
Our day to day work requires extensive knowledge of a wide range of best practices and standards which in turn guide us towards appropriate solutions for specific problems. However, they are merely a means to an end. We are also experts in the realms of ITIL, VeriSM, SIAM, Prince2, BiSL, ASL, Cobit, ISO20000, Lean IT, BPM, SFIA and Scrum.
Why work with 2Grips?
Our consultants are ready to take all your ITSM challenges from consultancy, tooling and training to support, by both horns. Should a particular challenge prove a bit too challenging, we can introduce you to one of our partners – someone specifically equipped to deal with your particular challenge. By doing this, we will have a positive impact upon your personnel and organization, enhance your processes, and deliver the correct tools to implement all of these. Have a look at our services catalogue to see exactly what we can do for you.
Any Service Management application, however good it is, is worthless if it hasn’t been made for the processes it supports, or if its functionalities are not completely taken advantage of by well-trained personnel. Which is why we don’t just make use of an ITSM tool, but make sure the entire organization is prepped and ready for its implementation, ensuring its optimal effect.
Results are attained by approaching a problem face on. We do this by using practical methods which suit our client’s specific needs. We spend as little time as possible writing reports, and instead invest our time on the implementation of all requested improvements.
We don’t care how large or just how small your organization is. If you want to improve your Service Delivery, we can help you according to client specific customization.
A unique concept in the Service Management tooling market! We offer you the opportunity to let us take over the application management of your ITSM tool for a fixed monthly fee. In short, you will no longer need administrators, and can take advantage of our services via subscription. Read more about our support services
Background and mission
2Grips provides solutions to all your (IT) Service Management challenges; our goal is to attain a standard of excellence for our client’s service department(s). Our experience, advisory function and supporting tools allow us to make sure your services are perfectly and efficiently tailored to your client’s needs. Our mission:
2Grips Vision
Using the available skills and competencies of 2Grips employees, our partners, and our clients ensures unbeatable results. Furthermore, each service optimization includes investigation into all related processes, tools, AND associated personnel. This holistic approach provides our clients with sustainable service excellence.
“2Grips mission is to attain excellence within our client’s service departments.”
Core Values
Our core values create the frameworks within which we carry out our work. These values help us to make the right call in everything we do, and everything which concerns our clients, partners and colleagues. They indicate what type of company we are. Therefor our key values are:
Transparency
Transparency
No secrets. Clarity and insight in everything we do. Our doors are always open.
Targeted
Targeted
What we do should be of use, or increase value. One way or another.
Cooperation
Cooperation
Together we deliver the best results. Knowledge increases by sharing but not by saving.
Positivity
Positivity
Anything is possible until proven otherwise. And, of course, always with a smile.
Managing partners of 2Grips
Danny Van Vosselen
After a 15-year career at the service provider Telindus, employed in various roles from engineer, project manager, team manager, sales to the person responsible for the entire service department, entrepreneurship started to tickle me. In 2006 I started as a freelancer in my specialization of IT service management. I soon discovered that there was still a great need for a solid structure for the IT services in the various sectors. So my sole proprietorship was soon expanded. And when I met Joost in 2010 during an assignment at a joint customer, the plans started to mature even further.
2Grips was born in 2015. With our range of services we help our customers to get a grip on their own services, whether they are in IT, HR, Facilities or in other domains. The principles of an optimally organized service supported by an appropriate tool remain the same. And we do all this with a transparent, focused and positive attitude in cooperation with our internal and external colleagues and of course with our customers.
Joost Van Iersel
After my studies in Business Economics at the University of Tilburg, I went to a company specialising in IT Service Management tooling. Within a wide range of roles within this company, ranging from junior consultant to trusted advisor, I have gained a lot of experience with all possible ways in which service management can be applied. Both within small organisations as well as very large ones; and ranging from a technical focus to especially a human focus.
After about twelve years, I thought it was time to focus less on the tools within the field of service management and as an independent person, I started to focus more on the organizational side of things. This again brought many new insights and introduced me to my current ‘partner in crime’ Danny Van Vosselen. After a few years of working together with great pleasure, we founded our company Wanto34 in 2015, which was later renamed 2Grips.
It remains fascinating to see how service providers are committed to delivering the highest possible quality of service to their customers. And it is fantastic for me to be able to contribute to the success of our customers through the right tools, training and advice.