Background and mission
2Grips provides solutions to all your (IT) Service Management challenges; our goal is to attain a standard of excellence for our client’s service department(s). Our experience, advisory function and supporting tools allow us to make sure your services are perfectly and efficiently tailored to your client’s needs. Our mission:
Using the available skills and competencies of 2Grips employees, our partners, and our clients ensures unbeatable results. Furthermore, each service optimization includes investigation into all related processes, tools, AND associated personnel. This holistic approach provides our clients with sustainable service excellence.
“2Grips mission is to attain excellence within our client’s service departments.”
Our core values create the frameworks within which we carry out our work. These values help us to make the right call in everything we do, and everything which concerns our clients, partners and colleagues. They indicate what type of company we are. Therefor our key values are:
Managing partners of 2Grips
Danny Van Vosselen
After a 15-year career at the service provider Telindus, employed in various roles from engineer, project manager, team manager, sales to the person responsible for the entire service department, entrepreneurship started to tickle me. In 2006 I started as a freelancer in my specialization of IT service management. I soon discovered that there was still a great need for a solid structure for the IT services in the various sectors. So my sole proprietorship was soon expanded. And when I met Joost in 2010 during an assignment at a joint customer, the plans started to mature even further.
2Grips was born in 2015. With our range of services we help our customers to get a grip on their own services, whether they are in IT, HR, Facilities or in other domains. The principles of an optimally organized service supported by an appropriate tool remain the same. And we do all this with a transparent, focused and positive attitude in cooperation with our internal and external colleagues and of course with our customers.
Joost Van Iersel
After my studies in Business Economics at the University of Tilburg, I went to a company specialising in IT Service Management tooling. Within a wide range of roles within this company, ranging from junior consultant to trusted advisor, I have gained a lot of experience with all possible ways in which service management can be applied. Both within small organisations as well as very large ones; and ranging from a technical focus to especially a human focus.
After about twelve years, I thought it was time to focus less on the tools within the field of service management and as an independent person, I started to focus more on the organizational side of things. This again brought many new insights and introduced me to my current ‘partner in crime’ Danny Van Vosselen. After a few years of working together with great pleasure, we founded our company Wanto34 in 2015, which was later renamed 2Grips.
It remains fascinating to see how service providers are committed to delivering the highest possible quality of service to their customers. And it is fantastic for me to be able to contribute to the success of our customers through the right tools, training and advice.