Keeping your knowledge and skills up-to-date while Service Management is evolving, is crucial. Certification can proof your knowledge but above all, it gives you a common language. This is especially true with ITIL, the most widely accepted approach to IT service management in the world. ITIL 4, launched in February 2019, brings the ITIL framework up to date, introducing a holistic approach to service management and focusing on value co-creation’.

ITIL 4 Foundation Course

This classroom ITIL Foundation training is open to both customers and non-customers. The ITIL 4 Foundation course prepares you for the Foundation Certificate, a mandatory requirement for all other levels. The training (provided in Dutch) consists of a 2,5-day course including the certification exam.

Course Content
  • Focus on Value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Continual improvement
  • Change enablement
  • Incident management
  • Problem management
  • Service request management
  • Service desk
  • Service level management
ITIL 4 Foundation Exam

The ITIL 4 certification exam consists of 40 multiple choice questions. You will have 60 minutes to complete and will be passed from 65% of correctly answered questions (26/40). Regarding the online exam, you will receive a voucher allowing you to schedule the online exam at a time of your choice with PeopleCert.

Why choose 2Grips?
  • 2Grips is specialist in Service Management

  • Our trainers deal with Service Management in practice every day

  • 2Grips is an Peoplecert-accredited Training Organisation

  • 2Grips is a registered service provider via KMO-portefeuille

  • Maximum 12 students per session
Other training options

This training is also available through e-learning. More information about the ITIL 4 Foundation e-learning.

Are you looking for multi-person training, in a (virtual) classroom or via e-learning? Contact us for a tailor-made proposal.

ITIL 4 Foundation (Dutch)

11502,5 days
  • September 19-21, 2022
  • Online sessions
  • *Exam and eBook included

ITIL 4 Foundation (Dutch)

11502,5 days
  • December 5-7, 2022
  • Online sessions
  • *Exam and eBook included

All prices are VAT excluded.

What customers like about this training:
  • The many relatable examples to clarify the theoretical parts
  • The way of teaching, like a story
  • The interaction, discussions, with the trainer and the other participants
  • A pleasant, easy to follow course, definitely not boring
  • The knowledge and experience of the trainer
Our ITIL 4 Foundation Trainers
Dirk Kestemont
Dirk KestemontCertified ITIL Trainer
Damian Szczepaniak
Damian SzczepaniakCertified ITIL Trainer
Alexandru Rusu
Alexandru RusuCertified ITIL Trainer
ITIL 4 Certification Scheme

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For more information, please contact 2Grips directly


2Grips is an Peoplecert-accredited Training Organisation

PeopleCert-Accredited Training Organisation

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