Chatlayer & 2Grips
Nowadays, an increasing number of companies have set up a self-service portal. A single central place where employees can get answers to their questions, report problems or perform routine tasks themselves without the intervention of a support employee. But imagine if they could get help from a smart, virtual assistant via the chat channels they already use in their free time.
Each of our service management tools offers the possibility of setting up such a self-service portal. Together with Chatlayer, we are expanding this with a smart, virtual assistant. Thanks to Chatlayer and with the power of A1, it is now possible to have authentic and valuable conversations with customers and/or employees. Via Chatlayer, they will be able to connect with you on the platforms they use every day. From WhatsApp and Facebook Messenger to Google Assistant, Amazon Alexa and more.
Is the bot unable to help the customer?
Through a perfect integration with a service management tool, a support request is created and a human handover is enabled.