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The future of Service Management

Digital transformation The way Service Management, and I explicitly do not call it IT Service Management, is performed is becoming more and more a critical success factor for organizations to gain productivity and distinguish themselves from other players in their segment. The trend of digital transformation and the limitation of capabilities and resources [...]

The future of Service Management 2018-01-25T16:40:28+00:00

Implementing a service management solution

Ever implemented a new service management tool? Those of you who have ever implemented a new service management tool the old-fashioned way probably are aware of the challenges involved. It's not just about installing a new application and handing over the user instructions to your dear friends who work at the service desk. [...]

Implementing a service management solution 2018-01-25T17:00:37+00:00