SIAM (Service Integration And Management) isn’t a buzzword, it’s the new way of looking at outsourcing, a well-considered methodology to stimulate collaboration between multiple internal and external service providers.
Siam originated around the year 2000 in the UK, where the British government, just as they had previously launched ITIL, was one of the main driving forces in the development of SIAM. The first whitepapers with best practices were published in 2015. In 2016, the SIAM foundation architect group was founded to share experiences and to standardize terms as part of the development of SIAM. Following some of these initial participants like Clair Agutter, Michelle Major-Goldsmith and Steve Morgan might be a good idea to keep yourself informed about SIAM.
In 2017 the education and certification scheme was launched in partnership with Exin, to guarantee quality SIAM training around the globe.
To help you get started quickly with the basic principles of SIAM and to keep you up to date with this rapidly developing approach, we selected a number of interesting sources for you: whitepapers, webinars, blogs, conferences, people to follow, groups on Linkedin and free downloads.