The future of Service Management

The way Service Management, and I explicitly do not call it IT Service Management, is performed is becoming more and more a critical success factor for organizations to gain productivity and distinguish themselves from other players in their segment. The trend of digital transformation and the limitation of capabilities and resources is urging organizations to [...]

By | September 12th, 2017|Uncategorized|0 Comments

Implementing your next service management solution at the speed of light !

Those of you who have ever implemented a new service management tool the old-fashioned way probably are aware of the challenges involved. It's not just about installing a new application and handing over the user instructions to your dear friends who work at service desk. It's about process definition, requirements definition, functional designs, technical designs, [...]

By | May 29th, 2017|Blog|0 Comments